THE MAKOWSKY PROCESS

The MAKOWSKY Process™ is our approach to achieving extraordinary results. We first learn what makes the system work, evaluate the pathway towards optimal performance, and engage employees. Next, we benchmark the very best and clearly identify value added needed. Finally, we sustain performance through a culture of systematic improvement, standardization, and empowerment. We set the stage for executives and managers to shine.

STEP 1

EVALUATE CURRENT SYSTEM

Learn the system and culture

Evaluate the pathway towards optimal performance

Identify additional value needed

Engage employees to identify key assets

Benchmark the very best

STEP 2

ADDRESS: IDENTIFY & REMOVE BOTTLENECKS

Modify culture to create superstar customer service

Suggest quick and economical retrofits

Address processes for strict standardization and operational excellence

Optimize product offerings

et goals from the benchmarking process

STEP 3

DEVELOP SYSTEMATIC IMPROVEMENT

Empower employees and management through culture modification

Utilize world-class principles

integrate brand-centered advertising and marketing

Develop and test new product offerings

Implement strict standardization and operational excellence

STEP 3

SUSTAIN: DRIVE OPTIMAL PERFORMANCE

Focus on customer loyalty through superior service

Build top-notch teams

Implement continual education

Nurture relationship management

Create standard operating procedures

Mark K. Holdsworth, Managing Partner of Tennenbaum Capital Partners, LLC

“Makowsky Restaurant Group has performed important due diligence on our restaurant portfolio. We are impressed with how they engage the entire management team, guests, and benchmark competition. They are proven to be spot on with their analysis and provide a clear pathway towards quickest and smartest return on investment.”